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Privacy Policy

We respect your concerns about privacy and highly value the relationship we have with you. We highly respect, acknowledge and appreciate concerns about privacy. We also highly value the relationship we have with you, given that we have taken cognizance of the importance of your privacy. This privacy policy (“policy”) describes Ayurveda house private limited or (“we” or “us” or “our”) and its affiliates’ and subsidiaries’ (if any) commitment to respecting your privacy. We are passionately and diligently committed to effectively safeguarding and handling any personal information you share with us. The words “you” or “your” or “customer” as used herein, refer to all individuals and/or entities browsing, accessing or using the platform or services for any reason.

Customers can contact us about our privacy practices and how to exercise their rights.

By using or accessing the services through our platform or otherwise, whether through a mobile device, mobile application, computer or any other device. You agree to be bound by the terms of use, more particularly provided on the platforms (the “Terms and Conditions/ T&C apply”) and the provisions of this policy.

You understand that Ayurveda House Pvt. Ltd. has the right at all times to disclose any information as necessary to satisfy any law, regulation or valid governmental request. In addition, we can disclose any information about you to law enforcement or other government officials.

YOU FURTHER CONSENT TO AYURVEDA HOUSE PRIVATE LIMITED’S COLLECTION, RETENTION, PROCESSING, USE, DISCLOSURE, AND PROTECTION OF PERSONAL DATA which is defined as following:

PERSONAL DATA :

“Personal Data” Shall mean any personally identifiable information relating to an identified or identifiable individual, including data that identifies an individual or that could be used to identify, locate, track, or contact an individual. Personal Data includes both directly identifiable information, such as a name, identification number or unique job title, and indirectly identifiable information such as date of birth, unique mobile or wearable device identifier, information that could be used to identify a household, telephone number, key-coded data or online identifiers, such as IP addresses, and includes any data that constitutes "personal data" or "sensitive personal data or information" under the GDPR or similar terms under other Data Protection Law.

CREATION OF ACCOUNT

When you create an account / login credentials or make a purchase in our retail stores, to avail the Services.

This policy (together with the Terms and any other document(s) referred to in the Terms) sets out to inform the customer of the following:

a. Types of information collected
b. How we collect your information
c. What do we do with the collected information
d. Cookies policy
e. Third party access to information
f. Dispute resolution Clause
g. Business transfer Clause
h. Changes to privacy policy
i.Email marketing (if applicable once it is live)
j. Types of information collected

SECTION 1(a)

Types of information collected

When you use the websites which are owned or operated by Ayurveda House Private Limited, we collect information relating to you and your use of our services from a variety of sources (if needed). These are listed below. The section thereafter, describes what we do with this information.

INFORMATION WE COLLECT DIRECTLY FROM YOU:

- REGISTRATION INFORMATION: If and when you register for an account, we collect your username, password and email address. If you chose to register by using a third party account (such as your Google or Facebook account)

- BILLING INFORMATION: If you make a payment to us, we require you to provide your billing details, such as a name, address, email address and financial information corresponding to your selected method of payment (e.g. a credit card number and expiration date or bank account number). If you provide a billing address, we will regard that as the location of the account holder.

- ACCOUNT SETTINGS: for example, your default language, timezone and communication preferences (e.g. opting out of receiving marketing emails from us)

- SURVEY DATA:

- OTHER DATA YOU INTENTIONALLY SHARE: we may collect your personal information or data if you submit it to us in ‘other contexts’. For example, if you provide us with a testimonial, or participate in a contest.

INFORMATION WE COLLECT ABOUT YOU INDIRECTLY OR PASSIVELY WHEN YOU INTERACT WITH US :

- USAGE DATA: we collect usage data about you whenever you interact with our services. This may include which web pages you visit, what you click on, when you performed those actions, and so on.

- DEVICE DATA: we collect data from the device and application you use to access our services, such as your IP address, operating system version, device type, system and performance information, and browser type. We may also infer your geographic location based on your IP address.

- REFERRAL DATA: if you arrive at a website owned and operated by us from an EXTERNAL SOURCE (such as a link on another website or in an email), we record information about the source that referred you to us.

- INFORMATION FROM THIRD PARTIES: we may collect your personal information or data from third parties IF YOU GIVE PERMISSION TO THOSE THIRD PARTIES TO SHARE YOUR INFORMATION WITH US.

By placing an order, you hereby consent to receiving all communications at the provided mobile number, even if the number is registered under the Do Not Disturb (DND) or National Consumer Preference Register (NCPR) list under TRAI regulations. For this purpose, you additionally authorize the Company to share and disclose this information to any third-party service provider, affiliates, group companies, authorized agents, or third-party service providers associated with the Company. Your agreement acknowledges and confirms this consent for effective communication.

SECTION 1(b)

How we collect your information

We collect information majorly in 2 ways (there may be more inferred/indirect ways) (in furtherance to the major ways mentioned above)

Information we get from your use of our services, and information you provide to us directly.

INFORMATION WE MAY GET FROM YOUR USE OF THE SERVICES is primarily non-personally-identifying information of the sort that web browsers, servers and services like google analytics typically make available. Such as browser type, language preference, referring site, and the time of each visit. Other non-identifying information that we might have access to includes how you use the Service (e.g. search queries), your approximate location, cookies, etc.

We collect this non-personally identifying information in order to better understand how visitors use the services and, where possible, to improve their experience. For instance, we may log the time it takes to run database queries so that we can improve performance. In some cases, we may publicly display information that is not personally identifiable in the aggregate, (e.g., by publishing a report on trends in the usage of our services) or may provide the aggregate data to third parties.

When you use the services, we also collect potentially personally identifying information in the form of Internet Protocol (IP) addresses, the uniform Resource Locator (URL) accessed, and maybe the unique identification number associated with the account. We DO NOT use that information to identify you, with one

exception: We may discover, by reviewing log files, that a particular account is using the services in a way that is degrading the functionality and experience for all the Services’ users. If this is discovered, we may pierce our general rule to not use this data for identification purposes. Consequently, we may look up personally identifiable information associated with that account in order to contact the account owner. Please note that, We handle and disclose this information in the same way we handle other potentially personally identifying information.

SECTION 1(c)

What do we do with the collected information

Generally, we use the information we collect from you in connection with providing you services to you and, on your behalf, to survey respondents. However please note that this privacy policy is not intended to restrict our use of survey questions or responses that you have chosen to make available online through public link.

For example, specific ways we use this information are listed below :

To manage our services
To enforce our terms of use
To prevent potentially illegal activities
To screen for and prevent undesirable or abusive activity
To create new services, features or content
To facilitate account creation and login process
To contact you about your service or account
To contact you for marketing purposes
To respond to legal requests and prevent harm

SECTION 1(d)

Cookies policy

A cookie is a small piece of data that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We use cookies and other tracking technologies (like google analytics) to help us recognise your visit and track visitors’ use of and interaction with the services. We use google analytics to improve our site and user experience, and have enabled certain features within google analytics including their DoubleClick platform, demographic and interest reporting, and a remarketing tool. Some of these features, in particular the remarketing tool, are advertising features.

IF YOU DO NOT WISH TO HAVE COOKIES PLACED ON YOUR COMPUTER, you should set your browser to refuse cookies.but should be aware that certain features of our services may not function properly without them. In other words, cookies help with analytical data and users have an option to refuse them (but by doing so there is a likelihood that our website may not work properly).

SECTION 1(e)

Third party access to information

Some third parties may collect or receive information about your use of our services, including through the use of cookies, web beacons and other technologies, and this information may be collected over time and combined with information collected on different websites and online services.

If you choose to connect with a social networking service, such as Facebook, we may share information with that service, and that service may share information about you with us. We may use the information for the reasons explained in this Privacy Policy, but the main reason we use it is to make your experience in our services more personal and enhanced. For example, we might show you what content is popular among your connections on the social networking service or give you a glimpse of what your friends are saying about that content, etc.

It is crucial to remember that we DO NOT control the privacy practices of these (Or any other) THIRD PARTY SERVICES. So we encourage you to read the privacy policies of the services before connecting to them.

SECTION 1(f)

Dispute Resolution

With respect to any dispute regarding the website, all rights and obligations and all actions contemplated by these Terms and Conditions shall be governed by the laws of India and the courts of New Delhi, India, as if the Terms and Conditions were a contract wholly entered into and wholly performed within New Delhi, India, subject to foreign legal mandatory provisions.

To the fullest extent permitted by applicable law, any dispute, differences or claim arising out of your visit to the Ayurveda House Pvt. Ltd. website shall be referred to the sole Arbitrator appointed by the Managing Director of Ayurveda House Pvt. Ltd. in accordance with the law. The venue of such arbitration shall be at New Delhi, India and the award of the Arbitrator shall be final and binding on all parties and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under these Terms and Conditions shall be joined to an arbitration involving any other party subject to these Terms and Conditions, whether through class arbitration proceedings or otherwise.

SECTION 1(g)

Business transfer clause

For BUSINESS TRANSFERS AND AFFILIATES : In the event that we are involved in a bankruptcy proceeding, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as a part of that transaction. This Privacy Policy will apply to your information if it is transferred to the new entity. We may also disclose information about you to our corporate affiliates in order to help provide, understand and improve our Services and our affiliates’ services, including the delivery of ads.

SECTION 1(h)

Changes to Privacy Policy

We may revise this Privacy Policy from time to time. The most current version of the policy will govern our use of your information and will always be available at our website. If we make a change to this policy that, in our sole discretion, is material, we will notify you via an update or email to the email address which you provided. By continuing to access or use the Services after those changes become effective, you are agreeing to be bound by the revised Privacy Policy

SECTION 1(i)

Email marketing

You can always choose whether you wish to receive promotional email, SMS messages, telephonic calls and postal mail from us.

SECTION 1(j)

Data Retention

If you have an account with us, you may close your account at any time by visiting our website. After you close your account, you will not be able to sign in to our website. However, you can open a new, separate account at any time. If you close your account, we may still retain certain information associated with your account for analytical purposes and recordkeeping integrity, as well as to prevent fraud, enforce our terms and conditions, take actions we deem necessary to protect the integrity of our website or our users, or take other actions otherwise permitted by law. In addition, if certain information has already been provided to third parties as described in this Privacy Policy, retention of that information will be subject to those third parties’ policies.

When you post comments or content on Ayuvya, please be aware that any information you share may be read, collected, or used by third parties. Ayuvya accepts no responsibility for the information you choose to submit, and we cannot guarantee that third parties will not copy or use such material in any way.

You agree not to post, host, display, upload, modify, publish, transmit, store, update, or share any content on our Platform that:

belongs to someone else and to which you do not have rights;
is defamatory, obscene, pornographic, pedophilic, invasive of another's privacy (including bodily privacy), insulting or harassing based on gender, libelous, racially or ethnically objectionable, promotes or encourages money laundering or gambling, or is otherwise illegal or contrary to current laws;
is harmful to children;
infringes on any patent, trademark, copyright, or other proprietary rights;
violates any current laws;
deceives or misleads the recipient about the origin of the message or knowingly communicates false or misleading information that could be perceived as factual;
impersonates another person;
threatens the unity, integrity, defence, security, or sovereignty of any nation, friendly relations with foreign states, or public order, or incites the commission of any cognizable offense, prevents the investigation of any offense, or is insulting to another nation;
contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer resource; and
is patently false and untrue, and is written or published with the intent to mislead or harass a person, entity, or agency for financial gain or to cause harm to any person.