Terms And Conditions

TERMS AND CONDITIONS

Ayurveda House Pvt. Ltd.

Ayurveda House Private Limited provides you with the content and services available through this website, subject to the following Terms and Conditions, Our privacy policy, payment policy and other conditions and policies which you may find throughout our website, in connection with specific functionality, features or promotions as well as customer service ALL OF WHICH ARE DEEMED A PART OF AND INCLUDED WITHIN THESE TERMS AND CONDITIONS. (collectively. "Terms and Conditions").

By using this site you have unconditionally accepted the terms and conditions of use as given here under and/or elsewhere in the site.

By accessing this website you hereby comply with the following terms and conditions of use and in case you degree, please do not refer or use this website.

Section 1 : PRIVACY POLICY

We respect your concerns about privacy and highly value the relationship we have with you. We highly respect, acknowledge and appreciate concerns about privacy. We also highly value the relationship we have with you, given that we have taken cognizance of the importance of your privacy. This privacy policy (“policy”) describes Ayurveda house private limited or (“we” or “us” or “our”) and its affiliates’ and subsidiaries’ (if any) commitment to respecting your privacy. We are passionately and diligently committed to effectively safeguarding and handling any personal information you share with us. The words “you” or “your” or “customer” as used herein, refer to all individuals and/or entities browsing, accessing or using the platform or services for any reason.

Customers can contact us about our privacy practices and how to exercise their rights.

By using or accessing the services through our platform or otherwise, whether through a mobile device, mobile application, computer or any other device. You agree to be bound by the terms of use, more particularly provided on the platforms (the “Terms and Conditions/ T&C apply”) and the provisions of this policy.

You understand that Ayurveda House Pvt. Ltd. has the right at all times to disclose any information as necessary to satisfy any law, regulation or valid governmental request. In addition, we can disclose any information about you to law enforcement or other government officials.

YOU FURTHER CONSENT TO AYURVEDA HOUSE PRIVATE LIMITED’S COLLECTION, RETENTION, PROCESSING, USE, DISCLOSURE, AND PROTECTION OF PERSONAL DATA which is defined as following:

PERSONAL DATA :

“Personal Data” Shall mean any personally identifiable information relating to an identified or identifiable individual, including data that identifies an individual or that could be used to identify, locate, track, or contact an individual. Personal Data includes both directly identifiable information, such as a name, identification number or unique job title, and indirectly identifiable information such as date of birth, unique mobile or wearable device identifier, information that could be used to identify a household, telephone number, key-coded data or online identifiers, such as IP addresses, and includes any data that constitutes "personal data" or "sensitive personal data or information" under the GDPR or similar terms under other Data Protection Law.

CREATION OF ACCOUNT

When you create an account / login credentials or make a purchase in our retail stores, to avail the Services.

This policy (together with the Terms and any other document(s) referred to in the Terms) sets out to inform the customer of the following:

a. Types of information collected
b. How we collect your information
c. What do we do with the collected information
d. Cookies policy
e. Third party access to information
f. Dispute resolution Clause
g. Business transfer Clause
h. Changes to privacy policy
i.Email marketing (if applicable once it is live)
j. Types of information collected

SECTION 1(a)

Types of information collected

When you use the websites which are owned or operated by Ayurveda House Private Limited, we collect information relating to you and your use of our services from a variety of sources (if needed). These are listed below. The section thereafter, describes what we do with this information.

INFORMATION WE COLLECT DIRECTLY FROM YOU:

- REGISTRATION INFORMATION: If and when you register for an account, we collect your username, password and email address. If you chose to register by using a third party account (such as your Google or Facebook account)

- BILLING INFORMATION: If you make a payment to us, we require you to provide your billing details, such as a name, address, email address and financial information corresponding to your selected method of payment (e.g. a credit card number and expiration date or bank account number). If you provide a billing address, we will regard that as the location of the account holder.

- ACCOUNT SETTINGS: for example, your default language, timezone and communication preferences (e.g. opting out of receiving marketing emails from us)

- OTHER DATA YOU INTENTIONALLY SHARE: we may collect your personal information or data if you submit it to us in ‘other contexts’. For example, if you provide us with a testimonial, or participate in a contest.

INFORMATION WE COLLECT ABOUT YOU INDIRECTLY OR PASSIVELY WHEN YOU INTERACT WITH US :

- USAGE DATA: we collect usage data about you whenever you interact with our services. This may include which web pages you visit, what you click on, when you performed those actions, and so on.

- DEVICE DATA: we collect data from the device and application you use to access our services, such as your IP address, operating system version, device type, system and performance information, and browser type. We may also infer your geographic location based on your IP address.

- REFERRAL DATA: if you arrive at a website owned and operated by us from an EXTERNAL SOURCE (such as a link on another website or in an email), we record information about the source that referred you to us.

- INFORMATION FROM THIRD PARTIES: we may collect your personal information or data from third parties IF YOU GIVE PERMISSION TO THOSE THIRD PARTIES TO SHARE YOUR INFORMATION WITH US.

By placing an order, you hereby consent to receiving all communications at the provided mobile number, even if the number is registered under the Do Not Disturb (DND) or National Consumer Preference Register (NCPR) list under TRAI regulations. For this purpose, you additionally authorize the Company to share and disclose this information to any third-party service provider, affiliates, group companies, authorized agents, or third-party service providers associated with the Company. Your agreement acknowledges and confirms this consent for effective communication.

By verifying your phone number, you authorize us to send promotional messages, emails, and WhatsApp communications, keeping you informed about updates, offers, and relevant information. Your consent enables us to tailor our communications to your preferences. Please refer to our terms for further details on privacy and communication preferences.

SECTION 1(b)

How we collect your information

We collect information majorly in 2 ways (there may be more inferred/indirect ways) (in furtherance to the major ways mentioned above)

Information we get from your use of our services, and information you provide to us directly.

INFORMATION WE MAY GET FROM YOUR USE OF THE SERVICES is primarily non-personally-identifying information of the sort that web browsers, servers and services like google analytics typically make available. Such as browser type, language preference, referring site, and the time of each visit. Other non-identifying information that we might have access to includes how you use the Service (e.g. search queries), your approximate location, cookies, etc.

We collect this non-personally identifying information in order to better understand how visitors use the services and, where possible, to improve their experience. For instance, we may log the time it takes to run database queries so that we can improve performance. In some cases, we may publicly display information that is not personally identifiable in the aggregate, (e.g., by publishing a report on trends in the usage of our services) or may provide the aggregate data to third parties.

When you use the services, we also collect potentially personally identifying information in the form of Internet Protocol (IP) addresses, the uniform Resource Locator (URL) accessed, and maybe the unique identification number associated with the account. We DO NOT use that information to identify you, with one

exception: We may discover, by reviewing log files, that a particular account is using the services in a way that is degrading the functionality and experience for all the Services’ users. If this is discovered, we may pierce our general rule to not use this data for identification purposes. Consequently, we may look up personally identifiable information associated with that account in order to contact the account owner. Please note that, We handle and disclose this information in the same way we handle other potentially personally identifying information.

SECTION 1(c)

What do we do with the collected information

Generally, we use the information we collect from you in connection with providing you services to you and, on your behalf, to survey respondents. However please note that this privacy policy is not intended to restrict our use of survey questions or responses that you have chosen to make available online through public link.

For example, specific ways we use this information are listed below :

To manage our services
To enforce our terms of use
To prevent potentially illegal activities
To screen for and prevent undesirable or abusive activity
To create new services, features or content
To facilitate account creation and login process
To contact you about your service or account
To contact you for marketing purposes
To respond to legal requests and prevent harm

SECTION 1(d)

Cookies policy

A cookie is a small piece of data that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We use cookies and other tracking technologies (like google analytics) to help us recognise your visit and track visitors’ use of and interaction with the services. We use google analytics to improve our site and user experience, and have enabled certain features within google analytics including their DoubleClick platform, demographic and interest reporting, and a remarketing tool. Some of these features, in particular the remarketing tool, are advertising features.

IF YOU DO NOT WISH TO HAVE COOKIES PLACED ON YOUR COMPUTER, you should set your browser to refuse cookies.but should be aware that certain features of our services may not function properly without them. In other words, cookies help with analytical data and users have an option to refuse them (but by doing so there is a likelihood that our website may not work properly).

SECTION 1(e)

Third party access to information

Some third parties may collect or receive information about your use of our services, including through the use of cookies, web beacons and other technologies, and this information may be collected over time and combined with information collected on different websites and online services.

If you choose to connect with a social networking service, such as Facebook, we may share information with that service, and that service may share information about you with us. We may use the information for the reasons explained in this Privacy Policy, but the main reason we use it is to make your experience in our services more personal and enhanced. For example, we might show you what content is popular among your connections on the social networking service or give you a glimpse of what your friends are saying about that content, etc.

It is crucial to remember that we DO NOT control the privacy practices of these (Or any other) THIRD PARTY SERVICES. So we encourage you to read the privacy policies of the services before connecting to them.

SECTION 1(f)

Dispute Resolution

With respect to any dispute regarding the website, all rights and obligations and all actions contemplated by these Terms and Conditions shall be governed by the laws of India and the courts of New Delhi, India, as if the Terms and Conditions were a contract wholly entered into and wholly performed within New Delhi, India, subject to foreign legal mandatory provisions.

To the fullest extent permitted by applicable law, any dispute, differences or claim arising out of your visit to the Ayurveda House Pvt. Ltd. website shall be referred to the sole Arbitrator appointed by the Managing Director of Ayurveda House Pvt. Ltd. in accordance with the law. The venue of such arbitration shall be at New Delhi, India and the award of the Arbitrator shall be final and binding on all parties and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under these Terms and Conditions shall be joined to an arbitration involving any other party subject to these Terms and Conditions, whether through class arbitration proceedings or otherwise.

SECTION 1(g)

Business transfer clause

For BUSINESS TRANSFERS AND AFFILIATES : In the event that we are involved in a bankruptcy proceeding, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as a part of that transaction. This Privacy Policy will apply to your information if it is transferred to the new entity. We may also disclose information about you to our corporate affiliates in order to help provide, understand and improve our Services and our affiliates’ services, including the delivery of ads.

SECTION 1(h)

Changes to Privacy Policy

We may revise this Privacy Policy from time to time. The most current version of the policy will govern our use of your information and will always be available at our website. If we make a change to this policy that, in our sole discretion, is material, we will notify you via an update or email to the email address which you provided. By continuing to access or use the Services after those changes become effective, you are agreeing to be bound by the revised Privacy Policy

SECTION 1(i)

Email marketing

You can always choose whether you wish to receive promotional email, SMS messages, telephonic calls and postal mail from us.

SECTION 1(j)

Data Retention

If you have an account with us, you may close your account at any time by visiting our website. After you close your account, you will not be able to sign in to our website. However, you can open a new, separate account at any time. If you close your account, we may still retain certain information associated with your account for analytical purposes and recordkeeping integrity, as well as to prevent fraud, enforce our terms and conditions, take actions we deem necessary to protect the integrity of our website or our users, or take other actions otherwise permitted by law. In addition, if certain information has already been provided to third parties as described in this Privacy Policy, retention of that information will be subject to those third parties’ policies.

When you post comments or content on Ayuvya, please be aware that any information you share may be read, collected, or used by third parties. Ayuvya accepts no responsibility for the information you choose to submit, and we cannot guarantee that third parties will not copy or use such material in any way.

You agree not to post, host, display, upload, modify, publish, transmit, store, update, or share any content on our Platform that:

belongs to someone else and to which you do not have rights;
is defamatory, obscene, pornographic, pedophilic, invasive of another's privacy (including bodily privacy), insulting or harassing based on gender, libelous, racially or ethnically objectionable, promotes or encourages money laundering or gambling, or is otherwise illegal or contrary to current laws;
is harmful to children;
infringes on any patent, trademark, copyright, or other proprietary rights;
violates any current laws;
deceives or misleads the recipient about the origin of the message or knowingly communicates false or misleading information that could be perceived as factual;
impersonates another person;
threatens the unity, integrity, defence, security, or sovereignty of any nation, friendly relations with foreign states, or public order, or incites the commission of any cognizable offense, prevents the investigation of any offense, or is insulting to another nation;
contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer resource; and
is patently false and untrue, and is written or published with the intent to mislead or harass a person, entity, or agency for financial gain or to cause harm to any person.

Section 2 : INTELLECTUAL PROPERTY CLAUSE

This website contains material which is owned by Ayurveda House Pvt. Ltd.. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with a prior permission which is granted by us.

All information and content on the website, including its "look and feel," is owned by Ayurveda House Pvt. Ltd., our Affiliates, partners, or licensors. This includes, but is not limited to, trademarks, logos, service marks, text, graphics, logos, button icons, images, audio clips, data compilations, software, and the compilation and organization thereof (collectively, the "Content"). The laws of India, including those that govern all applicable forms of intellectual property, protect this information and content.

Neither the Content nor any part of this website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our express, prior written consent, unless as provided in the limited licenses in Section 6 or as required by applicable law.

SECTION 3

This website may contain links to other web sites or you may be linked through other websites. The Linked websites are for your convenience only and you access that website at your own risk. We are not responsible for the content of the Linked websites, whether or not Ayurveda House Pvt. Ltd. is AFFILIATED with sponsors of the sites.

The following organizations may link to our Website without prior written approval:

Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.We may consider and approve other link requests from the following types of organizations:

commonly known consumer and/or business information sources;
dot.com community sites;
associations or other groups representing charities;
online directory distributors;
internet portals;
accounting, law, and consulting firms; and
educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Ayurveda House Pvt. Ltd.; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Ayurveda House Pvt. Ltd.. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Section 4 : REVISED T&C NON-DISCLOSURE CLAUSE

Ayurveda House Pvt. Ltd. may at any time modify the terms and conditions ("Terms") of the Service without any prior notification and the revised version shall be available on the site. In the event of you not agreeing to the revised terms, then you should stop using the site. By continuing the usage of this site you are agreeing to the revised terms and conditions.

Section 5 : WARRANTIES

1. This website is provided to you on an "As Is" and "As Available" basis and, consequently, Ayurveda House Pvt. Ltd. gives no warranties of any kind, whether express, implied, statutory or otherwise including warranties or representations that material on this website will be complete, accurate, reliable, timely, non-infringing to third parties, that access to this website will be uninterrupted or error-free or free from viruses, that this website will be secure, that any advice or opinion obtained from Ayurveda House Pvt. Ltd. through this website is accurate or to be relied upon and any representations or warranties thereto are accordingly expressly disclaimed.

2. We reserve the right to restrict, suspend or terminate without notice your access to this website or any feature of this website or any feature or part thereof at any time.

Section 6 : LIMITATION OF LIABILITIES CLAUSE

Ayurveda House Pvt. Ltd. and/or any other party involved in the creating, producing or delivering this website on our behalf shall have no liability or any responsibility whatsoever for any direct, incidental, consequential, indirect, special or punitive damages, costs, losses or liabilities whatsoever and howsoever arising out of your access to, use, inability to use, change in content of this website or to the extent permitted by applicable law, from any actions we take or fail to take as a result of any electronic mail messages you send us.

Ayurveda House Pvt. Ltd. shall have no responsibility to maintain the material and services made available on this website or to supply any corrections, updates, or releases in connection therewith. Any material on this website is subject to change without notice.Further, Ayurveda House Pvt. Ltd. shall have no liability or any responsibility whatsoever for any loss suffered caused by viruses that may infect your computer equipment or other property by reason of your use of, access to or downloading of any material from this website. If you choose to download material from this website you do so at your own risk. To the maximum extent permitted by applicable law, you expressly waive all claims against Ayurveda House Pvt. Ltd. , its officers, directors, employees, suppliers and programmers that may arise from your use or access of this website.

Ayurveda House Pvt. Ltd.’s personal care products are based on natural and Ayurvedic formulations. Though enormous efforts are made and precautions taken to render the products absolutely safe for human use,, it is possible that certain ingredients may cause allergic reactions to certain individuals or exacerbate/adversely affect individuals with pre-existing or underlying medical conditions. Please make yourself aware of the ingredients and usage instructions accompanying each of our products to make sure that they are safe for you to use. It will be your sole responsibility to take proper precaution/ professional medical/ dermatological advice before using any of our personal care products that you may be allergic to.

Further, to the fullest extent permitted by law, we will not be liable for any indirect, special, punitive, incidental, or consequential damages of any kind (including lost profits) related to the website or your use thereof regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages.

You agree that no claims or action arising out of, or related to, the use of the website or these terms and conditions may be brought by you more than one (1) year after the cause of action relating to such claim or action arose.

Section 7 : YOUR RESPONSIBILITY CLAUSE

You shall abide by these Terms and Conditions as well as any further notices or guidelines posted on the Ayurveda House Pvt. Ltd. website when accessing or using the service. You must always behave in good faith, in accordance with the law, and custom. The website, its contents, and any services that may be available on it may not be modified or altered, and you may not endanger or jeopardise the website's functionality or integrity.

Section 8 : INDEMNIFICATION CLAUSE

As a result of your use of Ayurveda House Pvt. Ltd.’s website or your violation of these Terms and Conditions, you undertake to defend, indemnify, and keep us harmless from any loss, damages, or expenses, including reasonable attorneys' fees. Additionally, you agree to hold us harmless from any loss, damage, or expense—including reasonable legal fees—arising from your use of software robots, spiders, crawlers, or other tools for extracting data, as well as from any other action you take that places an unreasonably high load or burden on our infrastructure.

Without limiting the generality of any other provision of these Terms and Conditions, you agree to indemnify Ayurveda House Pvt. Ltd., our Affiliates, partners, or licensors for any losses or damages you may cause by willfully or negligently defaulting on any of the obligations outlined in these Terms and Conditions.

Section 9 : DISPUTE RESOLUTION CLAUSE

Section 10 : CANCELLATION, REFUND AND RETURN POLICY

An order shall be considered confirmed unless you cancel the order before Ayurveda House Pvt. Ltd. dispatches the products to you.

In order to cancel your order or to change your order, prior to the order being dispatched, you will need to call our customer service number for the same. Once the said order is dispatched to you, the said order can neither be cancelled nor changed by you. In case of returns, the product must be unopened and in the same condition as it was dispatched.

We shall not be accepting returns of products which are consumed or once opened.

In case of receiving a damaged product, you can contact Ayurveda House Pvt. Ltd. Customer care team within 3 days of receiving the product.

If you receive a damaged product, then the refund will only be processed once we have received the damaged goods (3-5 business days). The mode of refund of all orders will be an online bank transfer.

The mode of refund for all orders will be an online bank transfer.

Partial Payment Non-Refundable Policy:
By making a partial payment, the customer acknowledges and agrees that such payments are non-refundable under any circumstances. This policy applies to all products and services where partial payments are accepted.

NOTE: It is a strict requirement to record a clear and uninterrupted unboxing video upon receiving the product. This video serves as mandatory evidence in case of a request for exchange or return due to a wrong or damaged product. Failure to provide this video will result in the rejection of any exchange or return claims.

PRODUCT DESCRIPTION
- At Ayuvya, we strive for utmost accuracy in the description of our products on our Website. However, Ayuvya does not guarantee that the product descriptions, colours, information, or any other content on the Website are accurate, complete, reliable, current, or free of errors. The Website may contain typographical mistakes or inaccuracies that might not be complete or up to date.
- In accordance with Competition Commission of India (CCI) regulations, we cannot guarantee that these results are typical. The user experiences presented on this page, if any, represent only a small portion of the numerous testimonials sent to us by individuals who have used products and materials created by Transformative Learning Pte. Ltd. Nothing on this website should be considered a diagnosis or treatment for any medical condition. If you have a health condition or potential allergies to herbs, please consult your physician before using our products. Carefully read the list of ingredients and identify any that you may be allergic to.
- The content of the educational video courses on this website reflects the opinions of the authors based on their knowledge and experiences. The Ayurveda Experience is not responsible or liable for the suggestions provided herein, as this content is intended solely for educational purposes. Please consult your primary healthcare provider before making any changes to your diet or lifestyle. For further information, please contact us at care@ayuvya.com
- Ayuvya provides general information about its products, not intended as personal medical advice or for medical diagnosis. For specific medical conditions, consult a certified medical practitioner. Relying on Ayuvya's information is at your own risk, and Ayuvya is not liable for any consequences arising from such reliance.
- The product images on our Website are for illustrative purposes only and may not represent the actual product. Ayuvya has endeavoured to display the colours of the products as accurately as possible. However, since the colours you see depend on your monitor settings, Ayuvya cannot ensure that your monitor’s display of any colour will be accurate.
- Ayuvya reserves the right to correct, change, or update any information, errors, inaccuracies, or omissions at any time (including after an order has been submitted) without prior notice. These errors may include pricing and product availability.
- The availability of our products depends on seasonal variations, as our raw materials are naturally sourced. This may result in occasional unavailability on the Website. Due to sedimentation in naturally sourced products, the colour, texture, and taste may vary between batches, but the nutritional value remains consistent.
- Free products are offered subject to availability. If the listed free product is unavailable at the time of shipping, we reserve the right to replace it with any other product of our choice.
PRICING
- All products on the Ayuvya Website are sold at the maximum retail price unless specified otherwise. Prices listed include taxes and are charged as displayed at the time of ordering. No additional charges or refunds will be made if prices change by the delivery date.
- Before placing your order, verify the total amount payable during checkout. The total charges will be displayed on the Website, and no extra charges will be applied upon delivery. If you choose cash on delivery, you must pay the total amount to the delivery person before receiving your order.
PAYMENT
- When placing an order on the Website, you can choose from various payment options available. You must use your own debit/credit card or banking details for the transaction. Once security checks are verified through the secured server, Ayuvya is not responsible for any misuse of your debit/credit card or banking details and will not be liable for any credit card fraud. The responsibility to prove fraudulent use of your credit card on the Website lies solely with you.
- Electronic Invoice Policy:
  To contribute to environmental sustainability and reduce paper usage, we will provide an electronic invoice (e-invoice) for all purchases. The e-invoice will be sent directly to the contact information provided during your purchase, via WhatsApp.
  By agreeing to our Terms and Conditions, you consent to receiving your invoice electronically. Please ensure that the contact details you provide are accurate and accessible for this purpose. If you have any specific concerns or require an alternative format, kindly contact our customer support team.
Disclaimer:
- In accordance with Competition Commission of India (CCI) regulations, we cannot guarantee that these results are typical. The user experiences presented on this page, if any, represent only a small portion of the numerous testimonials sent to us by individuals who have used products and materials created by Transformative Learning Pte. Ltd. Nothing on this website should be considered a diagnosis or treatment for any medical condition. If you have a health condition or potential allergies to herbs, please consult your physician before using our products. Carefully read the list of ingredients and identify any that you may be allergic to.